Ramli was happy that his many articles on subjects that relate to QUALITY received responses from viewers around the world and it goes to show that (still) many people value Quality more than others.Actually Quality is linked to areas like Cost,Delivery,Safety,Morale,Envioronment and also Innovation&Creativity or in acronym form Q-C-D-S-M-E + I&C
Quality is the cornerstone of good business!
Juran’s Trilogy consists of Quality Planning,Quality Control and Quality Improvement (Breakthrough)!
Quality is made in the Boardrooms!
Make Quality People Before Make Quality Products!
Rule No.1 is Customer is King and Rule No.2 please refer to Rule No.1!
The 21st Century needs Quality Leaders who understand the above statements and not only understand them but execute them with great passion and compassion following the PDCA Cycle and ensuring the process gets better all the time plus all the Quality Assurance made on time and in full!
Good Quality Brings Good Business and with Profits!
Some updates on what Top Mgmt are doing to Bring Back Quality in their Businesses and also providing Total Customer Satisfaction and Guarantee of Excellent Service Round the Clock!
Published: Sunday February 14, 2010 MYT 6:59:00 AM
Report: Toyota chief visits dealership, apologizes
TOKYO (AP): Toyota’s president visited a dealership in Tokyo on Saturday and apologized over troubles that have prompted the world’s biggest automaker to recall some 8.5 million vehicles, a news report said.
Akio Toyoda, a grandson of the company founder, told at least one customer having a Prius repaired that the company had “caused concern,” Kyodo News agency reported.
Toyoda also asked an official at the dealership in Musashino if the recall process was going smoothly and offered encouragement, Kyodo reported. The news agency said the appearance was an attempt to show Toyoda is taking the lead on the recall issue.
Toyota’s top executive has been criticized for the company’s perceived slow response to the recalls that have sullied the company’s image for quality and safety. He kept a low profile during the initial recalls late last year but has been more visible recently, giving two news conferences and publishing an opinion column in The Washington Post.
Officials at Toyota could not be reached late Saturday for comment on the Kyodo report.
Toyota Motor Corp. is recalling about 8 million cars for a gas pedal that can stick in the depressed position and floor mats that can get stuck under the accelerator.
On Tuesday, the company announced a recall of 437,000 Prius and other hybrids over brake problems.
Toyoda has apologized repeatedly and vowed to win back customer trust. The company is setting up a special committee focused on improving quality and plans to disclose vehicle problems even when it is not legally required to do so.
The U.S. Congress is scheduled to hold hearings on Toyota’s recalls on Feb. 24-25 and March 2. Toyoda is expected to visit the United States early next month, though the company says nothing has been decided on whether he will attend any hearings.
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